In a non-progressive sense in a different envrionment, I would dearly like it if people who did not know what they were talking about did not respond to helpdesk tickets either to clients or to those actually doing the work.
Gotta hate that. Unfortunately, first and second level support are under the heavy hand of management to answer everything quickly. I've known some places to even discourage ticket escalation, but, often it's just staff members not knowing what their coworkers know.
Still, it doesn't stop it being frustrating when you're gazumped by someone with a wrong answer ;)
It's too much like The Chronicles of George.
I don't know the circumstances of George, but, his tickets on that site read mostly like he's just a bit new to English. His sentences are a bit mangled, but, I didn't get the sense that he's especially incompetent (well, no more than any first or second level tech support guy).
If I'm diligent in my studies, I hope to be able to write equally mangled tech explanations in Japanese one day... at some point along my path to language proficiency :).
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Date: 2009-06-12 07:04 am (UTC)Gotta hate that. Unfortunately, first and second level support are under the heavy hand of management to answer everything quickly. I've known some places to even discourage ticket escalation, but, often it's just staff members not knowing what their coworkers know.
Still, it doesn't stop it being frustrating when you're gazumped by someone with a wrong answer ;)
It's too much like The Chronicles of George.
I don't know the circumstances of George, but, his tickets on that site read mostly like he's just a bit new to English. His sentences are a bit mangled, but, I didn't get the sense that he's especially incompetent (well, no more than any first or second level tech support guy).
If I'm diligent in my studies, I hope to be able to write equally mangled tech explanations in Japanese one day... at some point along my path to language proficiency :).